Delivery & Returns Policy 

Delivery of orders

  • We offer FREE DELIVERY on all orders placed on our UK and SA online shops

  • UK orders are fulfilled by third-party logistics company Huboo, who will send you a confirmation email with a tracking number once the order has been posted. 

  • UK orders are sent via Evri 48hr tracked delivery

  • We aim to delivery your Wonderbag within 3-5 working days from receiving your order

  • Once you place an order we are unable to change order details (item/address) as orders are sent immediately to our fulfillment warehouse. 

  • The Wonderbag comes vacuum sealed in a branded box, with the dimensions: L: 30cm X W: 30cm X H: 13.6cm

  • Currently we only ship to the UK and South Africa

Returns policy

  • Due to the vacuum packaging we use for posting the Wonderbag, it makes it difficult to accept returns. As a result, we can only accept returns for unopened Wonderbags. 

  • UK Customers - If you would like to return your item, please send your unopened Wonderbag to the following address: 'Huboo Ref 10306, Huboo Returns, Unit 2 More Plus, Central Park, Hudson Ave, Severn Beach, BS35 4EL', along with your Order Number. 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Wonderbag is not responsible for the cost of returning the item to the Huboo warehouse.

  • In the unlikely case that your Wonderbag is faulty, please contact us (retail@wonderbagworld.com) and we will try our best to find a solution.

South African Factory tel: +27315368220