Delivery & Returns Policy 

Delivery of orders

  • We offer free Standard delivery on all UK orders, which are sent using Evri 48 Hour Tracked delivery. Items should arrive between 3-5 working days from placing your order.

  • If you upgrade your shipping it will be sent by Royal Mail 24hr Tracked, and with this your items should arrive within 3 days of ordering. 

  • UK orders are fulfilled by third-party logistics company Huboo, who will send you a confirmation email with a tracking number once the order has been posted. 

  • Once you place an order we are unable to change order details (item/address) as orders are sent immediately to our fulfillment warehouse. 

  • The Wonderbag comes vacuum sealed in a branded box, with the dimensions: L: 30cm X W: 30cm X H: 13.6cm

  • Currently we only ship to the UK and South Africa

  • If your item has not arrived within one week of ordering, please email: retail@wonderbagworld.com

Returns policy

  • Due to the vacuum packaging we use for posting the Wonderbag, it makes it difficult to accept returns. As a result, we can only accept returns for unopened Wonderbags. 

  • UK Customers - If you would like to return your item, please send your unopened Wonderbag to the following address: 'Huboo Ref 10306, Huboo Returns, Unit 2 More Plus, Central Park, Hudson Ave, Severn Beach, BS35 4EL', along with your Order Number. 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Wonderbag is not responsible for the cost of returning the item to the Huboo warehouse.

  • In the unlikely case that your Wonderbag is faulty, please contact us (retail@wonderbagworld.com) and we will try our best to find a solution.

South African Factory tel: +27315368220