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 Delivery & Returns Policy 

UK

Below you can find the delivery & returns policy for each country we ship to. If you have any questions, feel free to contact us: retail@wonderbagworld.com. 

UK | USA & CANADA | SOUTH AFRICA

UK

Delivery details

  • We offer free Standard delivery on all UK orders, which are sent using Evri 48 Hour Tracked delivery.

  • Items are shipped within 24hrs and should arrive between 3-5 working days from placing your order.

  • If you upgrade your shipping it will be sent by Royal Mail 24hr Tracked, and with this your items should arrive within 3 days of ordering. 

  • UK orders are fulfilled by our third-party logistics company Huboo, who will send you a confirmation email with a tracking number once the order has been posted. 

  • Once you place an order we are unable to change order details (item/address) as orders are sent immediately to our fulfilment warehouse. 

  • If your item has not arrived within one week of ordering, please email: retail@wonderbagworld.com

Returns policy

  • Due to the vacuum packaging we use for posting the Wonderbag, it makes it difficult to accept returns. As a result, we can only accept returns for unopened Wonderbags. 

  • If you would like to return your item, please send your unopened Wonderbag to the following address: 'Huboo Ref 10306, Huboo Returns, Unit 2 More Plus, Central Park, Hudson Ave, Severn Beach, BS35 4EL', along with your Order Number. Please then notify us by sending an email to retail@wonderbagworld.com. 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Wonderbag is not responsible for the cost of returning the item to the Huboo warehouse.

  • In the unlikely case that your Wonderbag is faulty, please contact us (retail@wonderbagworld.com) and we will try our best to find a solution.

USA & CANADA

USA & CANADA

Delivery details

  • Orders are shipped from our UK warehouse using FedEx, and the delivery cost is dependent on the number of units ordered. 

  • USA delivery cost, per no. of Wonderbags ordered: 1 = £19, 2 = £38, 3 = £49, 4 or more = £59 

  • USA import duty: As per the US Customs & Border Protection website, 'If the purchase price is below the $800 de minimis threshold, it should be admitted free of duty and tax.'. The purchase price includes the order value and shipping cost. For orders over $800, the duty charged is in the region of 7%.

  • CANADA delivery cost, per no. of Wonderbags ordered: 1 = £19, 2 = £38, 3 = £44, 4 or more = £59

  • CANADA import duty: Import duty of 7% is charged by Canadian customs, plus a Goods and services tax (GST) by your province. To check the GST charged by your province, see here. 

  • Import fees are the responsibility of the buyer and not included in the sale price. 

  • Items are shipped within 24hrs and should arrive within 10 working days from placing your order, however there may be a delay if the items are stopped by customs. 

  • Orders are fulfilled by our third-party logistics company Huboo, who will send you a confirmation email with a tracking number once the order has been posted. 

  • Once you place an order we are unable to change order details (item/address) as orders are sent immediately to our fulfilment warehouse. 

  • If your item has not arrived within ten days of ordering, please email: retail@wonderbagworld.com

Returns policy

  • Due to the vacuum packaging we use for posting the Wonderbag, it makes it difficult to accept returns. As a result, we can only accept returns for unopened Wonderbags. 

  • If you would like to return your item, please send your unopened Wonderbag to the following address: 'Huboo Ref 10306, Huboo Returns, Unit 2 More Plus, Central Park, Hudson Ave, Severn Beach, BS35 4EL', along with your Order Number. Please then notify us by sending an email to retail@wonderbagworld.com. 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Wonderbag is not responsible for the cost of returning the item to the Huboo warehouse.

  • In the unlikely case that your Wonderbag is faulty, please contact us (retail@wonderbagworld.com) and we will try our best to find a solution.

SOUTH AFRICA

SOUTH AFRICA

Delivery details

  • We offer free Standard delivery on all orders. 

  • Items are shipped within 48hrs of receiving payment and should arrive within five working days.

  • If your item has not arrived within seven days of ordering, please email: contact@wonderbagworld.com

Returns policy

  • Due to the vacuum packaging we use for posting the Wonderbag, it makes it difficult to accept returns. As a result, we can only accept returns for unopened Wonderbags. 

  • If you would like to return your item, please send an email to contact@wonderbagworld.com and we will try our best to help you. 

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